CAN I RETURN MY TOCCA DI LEGNO SUNGLASSES?

Products purchased directly from our website and found defected or damaged are eligible for returns/exchange. Proof of purchase and original packaging are required for eligibility. Once your return is received, your new exchange will ship within 10 days. Additional costs may apply depending on your concern, in which case a customer service representative will get in touch with you.

    • Returns must be in brand new condition, with original packaging and proof of purchase.
    • Returns must be postmarked for return within 10 days of the date of delivery to you.
    • For inquiries regarding an exchange, please contact info@toccadilegno.com for immediate assistance.

For more information please visit RETURNS AND EXCHANGES

 

HOW DO YOU SHIP THE PRODUCT?

We ship all our products through BLUE DART.

 

HOW LONG WILL TAKE TO RECEIVE MY ORDER?

It takes about 3 days for a Tocca di Legno Eyewear to reach you once your order is placed and processed.

 

I WANT TO CHANGE MY ORDER, WHAT DO I DO?

We process orders as quickly as possible. We will try to accommodate any change in your order. Best way of contacting us is by email, info@toccadilegno.com. Please ensure to include your order number, your name, contact details and the changes need to be made. We will then try and make the changes and let you know if the desired changes were made to your order.

 

CAN I PLACE A CUSTOM ORDER?

At the moment, the products that you see on the website are available. Custom made orders are not available, this option will be available soon.

 

I AM HAVING ISSUES WITH MY SUNGLASSES, WHAT DO I DO?

Please write to us with the issue that you are facing regarding the eyewear to info@toccadilegno.com

 

HOW DO I TAKE CARE OF MY SUNGLASSES?

For daily care, it is recommended that Tocca di Legno eyewear is kept in a safe place. All Tocca di Legno eyewear should be treated as “wearable art”. If you are not wearing them, keep them in the case provided or safe place.

 

ARE MY SUNGLASSES WATERPROOF?

Tocca di Legno eyewear are water-resistant and will not be affected by sweat or other small amounts of water. Excessive water exposure may cause glasses to distort. They should not be submerged in water for extended periods.

 

MY SUNGLASSES ARE NOT EXACTLY SAME AS THE PHOTO?

As no two pieces of wood are identical, therefore, no two pairs of Tocca di Legno wooden sunglasses are exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an identical representation.

 

WHAT LENSES DO YOU USE FOR THE SUNGLASSES?

All Tocca di Legno eyewear are fitted with UV 400 polarised reflector lenses.

 

WHAT IS THE DIFFERENCE BETWEEN POLARIZED AND REGULAR LENSES?

Polarized lenses offer the increased benefit of glare reduction as well as 100% UVA/UVB protection. The difference can be seen in the Polarized lens’ glare reduction created by the sun’s reflection. Polarized lenses offer the highest level of safety and comfort.

 

CAN I GET CUSTOM SIZING OPTIONS?

At this moment we do not offer custom orders.

 

WHAT ARE THE SIZING DIMENSIONS OF THE SUNGLASSES?

Please refer to the sizing dimension diagram found on the product page of each of the preferred eyewear.

 

HOW CAN I BECOME A SELLER?

To become a seller of Tocca di Legno Eyewear, please send us an email at partner@toccadilegno.com

 

ALLERGIES DISCLAIMER

Since Tocca di Legno is 100% original wood and although unlikely if you experience discomfort, or any kind of reaction discontinue to wear it. Consult your doctor if necessary.

Tocca di Legno disclaims all responsibility for any resulting damages, injuries or expenses related to causes created by wearing the sunglasses.